Cancelling, withdrawing and refunds

Cancelling a subscription

You can cancel CREW PRO or a vessel's APPLIANCE subscription at any time, without giving a reason, in any of these ways:

• Without signing in: Cancel contracts in the foot of every page leads to crewwize.com/cancel, which ends in the button Cancel subscription now. We confirm by email straight away, with the date, the time and what you sent. On the same page you can also cancel for good cause, with immediate effect, and say why.
• On Account settings, signed in: Cancel or change at Stripe opens Stripe's billing page, where you cancel; or Cancel and stop renewal.
• By writing to service@crewwize.com or through the contact form.

Cancelling stops the renewal and nothing more: the period you have already paid for runs to its end, and nothing is charged after that. When it ends, your account returns to FREE and what you stored is kept. A lapsed vessel subscription never takes the record away: reading and exporting the logbook is never restricted, a call already running is never cut off, and a man-overboard call and entry are refused by nothing.

Withdrawal where we are the seller

Where CENTRAFOX CONSULTING LLC sells to you itself — such as a vessel's APPLIANCE subscription — and you are a consumer in the European Union or the United Kingdom, the following applies.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — CENTRAFOX CONSULTING LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States, service@crewwize.com, or through the contact form — of your decision to withdraw from this contract by an unequivocal statement (for example, an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Starting straight away

Every plan is a digital service that begins the moment the purchase is complete. Before you are sent to Stripe Checkout, our Plans page asks you to tick:

I want my plan to start immediately. I know that my right of withdrawal ends once the service has been fully provided, and that if I withdraw earlier I pay for the part already provided.

We store that tick with its wording and date.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

— To CENTRAFOX CONSULTING LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States, service@crewwize.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): …
— Ordered on (*) / received on (*): …
— Name of consumer(s): …
— Address of consumer(s): …
— Email address of the CREWWIZE account: …
— Signature of consumer(s) (only if this form is notified on paper): …
— Date: …

(*) Delete as appropriate.